1 reviews | Active since Mar 2009
Pathetic Service
My services were suspended as i was not home for the month of june...i come back to SA I make a payment of R443 to reconnect my services..i waited the entire day still i was not connected... I try this stupid *120*68584# number it twlls me i have insufficient air time bit i have R300 airtime i log on to self help another useless method as it says i dont have a decoder hmm.I called in spoke to some clueless guy who knows nothing but the payments email i asked to send my proof of payment to him and that mail as last time i sent to that email it took 3days of calling and complaining to get reconnected.he was unhelpful unfortunately then i dropped and called back and spoke to Tshegofatso and she was very helpful as she knew exactly what to do..I sent her my proof and she reconnected me..now i wake up to find that Multichoice has once more disconnected my services and now im required to pay R492 what nonsense is this!!! I want my dish reconnected coz i paid for this **** i didnt ask for it to be handed to me so Multichoice fix this
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We confirm that your service is active on the DStv Compact Package as requested.
According to our records you were advised that the payment received was insufficient to cover your subscription till the 24 August 2015.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We confirm that your service is active on the DStv Compact Package as requested.
According to our records you were advised that the payment received was insufficient to cover your subscription till the 24 August 2015.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert