1 reviews | Active since Jun 2012
Pathetic Service
It took two weeks to change my decoder ownership to my girlfriends account. Today they sent me an email that the change of ownership has been processed. When I got home the service on her account was cancelled. On the *NEW* self service on their website, all subscriptions and devices are gone. First call to their call centre and the consultant could not fix the problem and put the phone down. The second call, which is now on the 24th minute and still going.... I've been waiting, listening to *Daniel Beddingfield* - *poor quality* for 15 minutes without an update on progress. Nothing has been mentioned in terms of what could be the problem or any information on the problem. Minute 27 now... PATHETIC CUSTOMER SUPPORT!!!!!
Please accept our sincerest apologies for any inconvenience you may have experienced in this regards.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We tried to contact you without any successes.
We unable to locate your account with the information you have supp****.
Please provide us with one of the following so that we may access your MultiChoice account and assist you accordingly:
o MultiChoice Customer Number
o Decoder or Smart Card Serial Number
o Identity Number of MultiChoice Account Holder
You may also request assistance from any of these channels:
-The Dstv Forum on www.dstv.com
-Twitter@DStvCare
-Facebook/DStv
- ***
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable
Your support, and that of all our customers, is important to us
Regards
Rupert
Please accept our sincerest apologies for any inconvenience you may have experienced in this regards.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We tried to contact you without any successes.
We unable to locate your account with the information you have supp****.
Please provide us with one of the following so that we may access your MultiChoice account and assist you accordingly:
o MultiChoice Customer Number
o Decoder or Smart Card Serial Number
o Identity Number of MultiChoice Account Holder
You may also request assistance from any of these channels:
-The Dstv Forum on www.dstv.com
-Twitter@DStvCare
-Facebook/DStv
- ***
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable
Your support, and that of all our customers, is important to us
Regards
Rupert