PATHETIC SERVICE

On Saturday after installing my device at a new premises I called Dstv to connect my Explora and HD Pvr to xtraview. It took 3 phonecalls before the call centre could get this done properly. I then called to enable the Easy Access package on the DSD1110. At this point I was advised that the 1110 which I requested to be deactivated earlier in the day, was actually on premium hence I was being charge for 2 x premium package. After 40 mins on the call I was told the supervisor would get back to me to confirm all in order. Shortly after my explora was disconnected. I called back and was told that it was removed off my profile. I left a message for the supervisor, to call me. I still haven't heard back. I sent a message on FB and was told it would be sorted. My fiance then called back on Sun afternoon and was told it had been sorted. Paul Mabena from social media then called and the Explora was connected however the PVR does not work, the DSD1110 has not been connected and my Walka is now not working either. I am constantly told it has been escalated. When will this be given priority? It has been 2 days and your turnaround is 1-24 hours! What the hell is going on here?