zS
zandiles S
1 reviews | Active since Mar 2013
15 Jul 2015, 13:32
Pathetic service
Good day<br> <br> I called on Monday 13th of July 2015 and I was told by one of your consultants that Dstv is off-line and I can call today to upgrade, I just spoke to Noluthando who was not helpful at all instead screaming at me as if I knew your system was still off-line.<br> <br> When is the accurate date to call in order to upgrade my package instead of calling and speak to your rude your consultants.<br> <br> <br> <br>
Helpful (0)
Replies (1)0
Replies (1)
DStv (MultiChoice)'s replyOfficial
15 Jul 2015, 14:53Hello zandile sigege,
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We have tried contact you to assist with the upgrading of your service without any successes.
Please advise us by return mail to - *** the DStv Package you would like to downgrade to.
You may also request assistance from any of these channels:
-The Dstv Forum on www.dstv.com
-Twitter@DStvCare
-Facebook/DStv
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Your support, and that of all our customers, is important to us.
Regards
Rupert
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We have tried contact you to assist with the upgrading of your service without any successes.
Please advise us by return mail to - *** the DStv Package you would like to downgrade to.
You may also request assistance from any of these channels:
-The Dstv Forum on www.dstv.com
-Twitter@DStvCare
-Facebook/DStv
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Your support, and that of all our customers, is important to us.
Regards
Rupert
DStv (MultiChoice)'s reply15 Jul 2015, 14:53
Official
Hello zandile sigege,
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We have tried contact you to assist with the upgrading of your service without any successes.
Please advise us by return mail to - *** the DStv Package you would like to downgrade to.
You may also request assistance from any of these channels:
-The Dstv Forum on www.dstv.com
-Twitter@DStvCare
-Facebook/DStv
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Your support, and that of all our customers, is important to us.
Regards
Rupert
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We have tried contact you to assist with the upgrading of your service without any successes.
Please advise us by return mail to - *** the DStv Package you would like to downgrade to.
You may also request assistance from any of these channels:
-The Dstv Forum on www.dstv.com
-Twitter@DStvCare
-Facebook/DStv
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Your support, and that of all our customers, is important to us.
Regards
Rupert