Pathetic service

Why does a customer have to always come to hello Peter to get help..I communicated with a consultant via the chat group and advised her to change my payment date as my employer has changed when they pay my salary..I was advised that I would need to pay R1685 on the 7th..now I'm told that from the 25th to the 7th I must pay R815 ND then again on the 7th I must pay R899 how is that possiable..prorata from the 25th to the 7th is R815 and then my full month's subscription on the 7th which is R899..and the two are a couple of Rands amount yet fewer days between the both.. now I was told that I can pay the full amount on the 7th.. and my services will be fine.. but today they disconnect me and want me to pay yet I advised that I only get paid on the 7th..we paying so much for **** SERVICE AND THE WORST PART IS THAT THEIR CONSULTANT MISLEAD YOU