Pathetic Service

My due date for payments is the 25th of every month. I usually pay my account via internet banking however last month I made a payment at the Spar. The payment was done on the 25th however only reflected on the system on the 26th. My service was disconnected stating that i needed to pay a connection fee due to late payment. I then called the call centre where i waited to speak to a agent for almost 10 mins while listening to all the payment options which cause more of an inconvience!!! I sent proof of payment to [Email Removed] My service was then reconnected, however every second day thereafter my service was disconnected and i had to call in each time to be connected. Sending emails doesnt help because i just receive a reference number with no proper response or a call. My airtime for the month has all been used on making calls to DSTV!!! I received the first phone call on the 15th from a lady apologising and also assuring me that this would not happen again, well guess what, service was disconnected this morning again!!!! I want to be compensated for the airtime used on calling your call centre and also for the days where my service was disconnected!!!