1 reviews | Active since Jun 2015
PATHETIC SERVICE
For the past 3 months we have been experiencing appalling service from DSTV. We make payment and 4-5 days later they disconnect our services. we have to call in every time to get re-connected only to be disconnected again the following day. its a cost to us to call in so many times to multichoice. if your call center agents don't know what they are doing I suggest you train them. we can not send a proof of payment to every agent that we get through to try and resolve this and get re-connected. when we send proof of payment to [Email Removed] I expect that the payment will b allocated and all this will e resolved without having to call in. Yesterday (06.06.2015) we spoke to Sbongile and sent a proof of payment to her and yet today morning we woke up to a disconnected service. today (07.06.2015) we spoke to Portia who instead of trying to sort out my services was trying to get hold of Sbongile for what I really don't get it, she then says that I must send her a proof of payment in order for her to reconnect our services. what is the purpose of making notes on the customer's account every time they call in if we have to repeat ourselves a million times.
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
According to our records you have been assisted by one of our consultants and the billing on your account has been adjusted. We also confirm that your refund has been captured and will be deposited in your bank account.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
According to our records you have been assisted by one of our consultants and the billing on your account has been adjusted. We also confirm that your refund has been captured and will be deposited in your bank account.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert