HP
Henry P
1 reviews | Active since Nov 2012
02 Jun 2015, 06:20
pathetic service
Every month i am trying to load debit order to my account i got the case numbers off all the papers sent threw. Last week i tried doing it over the phone the lady advice me that it done i must pay R547 and the decoder will be on again. So i paid 550 after waiting long time i phoned again saying it is still off so the lady said my status showi g im a cash payer. So she paicked up everytime the load my debit order once the go out the system out it from debit order to cash. This morning my decoder is off again so now i have to pay the reconection fee again and it is multichoice fault.
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Replies (1)
DStv (MultiChoice)'s replyOfficial
05 Jun 2015, 15:27Hello chenry,
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies in this regard. We tried to contact you however your calls went straight to voice mail.
Please be advised that you have received an e-mail on the 2nd June 2015 case number ***, see information below. Kindly provide us with the the certified documents as per request, to allow us to complete your complain.
We confirm receipt of change of ownership forms, however change of ownership can be done only when both ID copies are certified. Please note that the account reflects an outstanding balance of R377.74 to be paid before the change.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies in this regard. We tried to contact you however your calls went straight to voice mail.
Please be advised that you have received an e-mail on the 2nd June 2015 case number ***, see information below. Kindly provide us with the the certified documents as per request, to allow us to complete your complain.
We confirm receipt of change of ownership forms, however change of ownership can be done only when both ID copies are certified. Please note that the account reflects an outstanding balance of R377.74 to be paid before the change.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta
DStv (MultiChoice)'s reply05 Jun 2015, 15:27
Official
Hello chenry,
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies in this regard. We tried to contact you however your calls went straight to voice mail.
Please be advised that you have received an e-mail on the 2nd June 2015 case number ***, see information below. Kindly provide us with the the certified documents as per request, to allow us to complete your complain.
We confirm receipt of change of ownership forms, however change of ownership can be done only when both ID copies are certified. Please note that the account reflects an outstanding balance of R377.74 to be paid before the change.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies in this regard. We tried to contact you however your calls went straight to voice mail.
Please be advised that you have received an e-mail on the 2nd June 2015 case number ***, see information below. Kindly provide us with the the certified documents as per request, to allow us to complete your complain.
We confirm receipt of change of ownership forms, however change of ownership can be done only when both ID copies are certified. Please note that the account reflects an outstanding balance of R377.74 to be paid before the change.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta