yA
yushra A
1 reviews | Active since Feb 2015
30 May 2015, 09:05
Pathetic service
All I wanted to do is downgrade my package. I won't be needing my full normal package I always have as I won't eben be home this month so why pay for something that won't even be used? After spending so much money calling Multichoice call centre I het told sorry you're late by one day and you will have to pay regardless if you downgrade or not. Upgrade your package any day of the month no worries. They will gladly accept more money from you but ask to downgrade then there's a list of pathetic reasons why you can't! I want my package downgraded! Nobody has money to waste!!!
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Replies (1)
DStv (MultiChoice)'s replyOfficial
03 Jun 2015, 11:33Hello yushra,
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies in this regard.
We confirm that we have checked your account and noticed that your invoice date is the 28th of every month and noticed the downgrade to the DStv Easy package was only done on the 30th May 2015.
Your account was credited with the overdue amount of R31.20 on your account, however your account is now paid for your service from the 30th May 2015 until 27th July 2015.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies in this regard.
We confirm that we have checked your account and noticed that your invoice date is the 28th of every month and noticed the downgrade to the DStv Easy package was only done on the 30th May 2015.
Your account was credited with the overdue amount of R31.20 on your account, however your account is now paid for your service from the 30th May 2015 until 27th July 2015.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta
DStv (MultiChoice)'s reply03 Jun 2015, 11:33
Official
Hello yushra,
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies in this regard.
We confirm that we have checked your account and noticed that your invoice date is the 28th of every month and noticed the downgrade to the DStv Easy package was only done on the 30th May 2015.
Your account was credited with the overdue amount of R31.20 on your account, however your account is now paid for your service from the 30th May 2015 until 27th July 2015.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies in this regard.
We confirm that we have checked your account and noticed that your invoice date is the 28th of every month and noticed the downgrade to the DStv Easy package was only done on the 30th May 2015.
Your account was credited with the overdue amount of R31.20 on your account, however your account is now paid for your service from the 30th May 2015 until 27th July 2015.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta