Pathetic Service

This must be the worst and most illiterate Contact Centre to call. My wife called them to cancel the insurance on our decoder, instead this lady cancels the subscription and not the insurance as requested. We call them and my wife speaks to Tumelo Matsane and advises she will escalate the query to a Team Leader, and that we should switch the decoder off and on within 30 minutes. We visited family members in hospital and upon our return we do as previously communicated. Nothing, we look on the App and my wife must pay R245 for reconnection, I call the Contact Centre and speak to Cindy she logs the call and advises me that someone will call us and provides me with a ***. Two hours have passed and still nothing, we look on the App and now tells us we must pay plus/minus R900.00, i can't believe the level of professionalism of these people. What have we become, a Banana Republic? And this is not the first time we experience this service, and I guess it won't be the last. DStv you should up your game and provide sufficient training to your staff.