PATHETIC SERVICE

ON THE 21ST APRIL 2015, I SENT AN EMAIL FOR A DECODER AND SMART CARD TO BE CHANGED ONTO MY NAME. I WAS TOLD BY 3 DIFFERENT DSTV CALL CENTRE AGENTS THAT IT TAKES 3 WORKING DAYS TO BE PROCESSED. AFTER A MILLION CALLS LATER TO FOLLOW UP AND IT IS STILL NOT SORTED! TODAY IS THE 12TH MAY 2015 ONLY FOR ANOTHER AGENT TO TELL ME THAT THE DECODER SERIAL NUMBER WAS WRITTEN DOWN \INCORRECTLY"ON THE FORM AND THAT IS \""MOST LIKELY\"" WHY IT WAS NOT PROCESSED AND THAT IF THERE ARE MISTAKES ON THE FORMS THEY WILL NOT PROCESS IT AND THEY WILL NOT GET BACK TO YOU EITHER! <br> <br> HOW IS THIS SUPPOSED TO BE GOOD CUSTOMER SERVICE???<br> I MEAN REALLY... WHAT A LOAD OF ****!!!! TOTALLY PATHETIC TO SAY THE LEAST!!!"""