1 reviews | Active since Mar 2014
PATHETIC SERVICE
I bought the explora decoder last week. Was told I could install it myself and that it would be easy. I eventually had to get someone in to install it and it cost me R833. Not very impressed. Furthermore Game told me that the price for premium is R699. I was not informed that the explora costs more. I am now paying over R900 per month.<br> <br> I am still struggling to set up my dstv app on my phone. I phoned in last week and they said it would work. <br> <br> A lady phoned me to ask if my dstv is active and installed. How she could not see it on my profile baffles me. She was extremely rude. I asked to be put through to rate her service and she dropped the phone.<br> <br> I emailed them regarding the app and I put in a complaint with case number *** and still have not received feedback.
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We confirm that according to our records you have been assisted and your query has been resolved.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We confirm that according to our records you have been assisted and your query has been resolved.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert