Pathetic service

My dstv was cut. The same day I went to reconnect. I then decided I should down grade from a premium to an extra view package. So called the call centre and downgraded. A few minutes later when they changed I realised my sons kids channel wasn't on this package so called back and changed back to premium. The connection cane on then again went off again. We once again called. They said yes it's back on premium. We then spent over an hour on the phone. At our expense!!!! This dstv 'assistant' made us unplug the entire device. Remove cables. Try settings etc and still couldn't help. After a full hour and over she says no. The dstv was still on an extra view. But the woman tried endlessly to get the kids channel on but never bothered to check the package.. Then changed back. But due to all her 'help' changing signals out decoders keep losing signal.. This was done at my expense of five separate calls!!! Dstv needs to train it's dam call centre agents because all the women we spoke to were totally *********** not to mention the cell phone bill is now sky high. I want my money returned for these calls as this is a service that's suppose to provided. Angry as hell