1 reviews | Active since Nov 2012
PATHETIC SERVICE
I HAVE MADE THE MISTAKE BY SIGNING UP FOR THE DPP PACKAGE HUGE MASSIVE MISTAKE AND THEN TO CONFUSE DSTV EVEN MORE I DID A CHANGE OF OWNERSHIP ON MY OLD DECODER, DID NOT ACTIVATE IT AS IT WAS IN MY CUPBOARD IN THE BOX, BUT DSTV THOUGHT IN THERE WISDOM EVEN KNOW THERE WHERE NO BANK DETAILS ON THE CHANGE OF OWNERSHIP FORM TO ACTIVATE THE OLD DECODER, I ENDED UP CANCELLING THE DPP CONTRACT AS I WAS BEING CHARGED FOR BOTH DECODERS, I HAVE TRIED AND FAILED AND SPENT OVER 13 HOURS ON MY CELL PHONE TRYING TO SORT OUT MY ACCOUNT, WITH NUMEROUS PEOPLE PROMISING TO PHONE ME BACK AND SORT OUT MY ACCOUNT, I PHONED AGAIN THIS MORNING AND OH SHOCK AND HORROR NOTHING HAS BEEN DONE, PLEASE DO NOT DEAL WITH DSTV THEY PROMISE THE WORLD AND DELIVER A LUMP OF FRUSTRATION AND ENDLESS FRUSTRATION, I HAVE SPOKEN TO OSCAR, MBALI KOKO, PRINCE,THABO SELEPA AND COUNTLESS MORE AND NOT ONE HAS BEEN ABLE TO SORT OUT THE MESS THEY HAVE CAUSED.
We have escalated your query to the DPP department to assist you directly with your concerns.
We would like to sincerely apologise for the delay and any inconvenience caused.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta
We have escalated your query to the DPP department to assist you directly with your concerns.
We would like to sincerely apologise for the delay and any inconvenience caused.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta
