Pathetic service

<p>Purchased a new explorer with installation fo R 1999.00 at Makro.</p> <p>Got the device installed 10 days later.</p> <p>The remote is lagging when entering the DSTV (Blue button section).</p> <p>Have to press the remote button up to 5 times to make a selection.</p> <p>Phoned DSTV, advised me to take the unit in so that it can be tested. <br />Took the unit in this morning. They gave me a new remote. Got home installed the explorer again, still not working.<br />Phoned DSTV again, told me to take the unit back for testing????? I was just there...<br /><br /></p> <p>I paid for the installation, I have a warrantee, now I have to drive around to get their problem sorted out.<br />I've been a client for +- 20 years, cancelled my service, taking my decorder back to Makro to get a refund.</p> <p>They did not even ask me not to end my service or offered a solution, except for me to drive around and sort it out.</p> <p> </p> <p>Just so tired of poor, poor service. </p>