AS
Azaan S

1 reviews | Active since Aug 2016

24 May 2017, 19:39

Pathetic Service

<p>Spoke to Nthabiseng on the 18 April regarding my account at around 19:30.I told her I would like to pay the balance that is due on my price lock package at the end of May. I was told that I should call closer to the time of payment to get the correct amount. Ref number for the call was ********** 3-I85.</p> <p>On the 18 May my services was disconnected due to non payment. Called in, was on the phone for more then 35 mins,spoke to Seipati at around 14:00, she advised I send an email to ********** I received a case number : ********** .She advised someone from the price lock department would give me a call, I AM STILL WAITING FOR THE CALL.Put it on Hellopeter and it was connected again.</p> <p>Today the 24 May, services was disconnected again due to NON PAYMENT. Spoke to Jonas at around 17:40 who assisted me in connecting the services again.</p> <p>Not Nthabiseng, Seipati & Jonas can send me a letter with the balance due as that is a different department.</p> <p>I NEED SOMEONE FROM THE PRICE LOCK DEPARTMENT TO GIVE ME A CALL SO I CAN GET THE BALANCE DUE AND MAKE PAYMENT INSTEAD OF MY SERVICES GETTING DISCONNECTED.</p>

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Replies (2)
DStv (MultiChoice)
DStv (MultiChoice)'s reply25 May 2017, 08:08
Official

Dear Azaan Sewsaran

We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.

Kind regards

DStv: Hello Peter Team

DStv (MultiChoice)
DStv (MultiChoice)'s reply25 May 2017, 13:21
Official

Good day Azaan Sewsaran

Please accept our sincerest apologies for any inconvenience you may have experienced in this regard.

Please allow us to assist with your problem as we have escalated your concern to the relevant department for urgent assistance.

Feedback will be provided by written or telephonic correspondence as soon as more information becomes available.

Once again, please accept our sincerest apologies for the inconvenience you have experienced in this regard.

Kind regards

Rupert