1 reviews | Active since Sept 2015
Pathetic service!!!!!!!!
<p>Dstv's dumb system double debited my account. Although the debit didnt go to them, their system refunded the money back to my account which i had no idea of. They put the dstv off due to their "refund" issue and to put it back on we had to pay the reconnection fee even tho we paid in time. We did this so that we can have our dstv on but it was still not on. Only when we called again we were told that its not on due to the money "owed" to them because tgey refunded us. I called again confirming that there is no refund in my account and secondly why are we suffering for their error! I spoke to a guy named Sydney and he confirmed that he is escalating it and will call me back by 7.30 and reconnect the dstv. A day later i am still waiting!!!!! Today is the 12th, we paid for a full month and already lost 12 days! Dstv is not bothered about our service and is not willing to put any urgency on this or even compensate us in any way for THEIR error!!!!!! Poor pooor pooooooor service! But i guess they happy because they have their money!</p>
Dear Taryn
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
MultiChoice: Hello Peter Team
Dear Taryn
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
MultiChoice: Hello Peter Team
Wow, its even too hard to make sure you spell your clients name correct!!!! Well not only am i still waiting for feedback, but also after escalating this matter with a call centre manager on thursday who agreed to activate the service as we have already paid and then condirm the refund by email, the dstv was on and is once again off today!!!!!!! Pathetic beyond compare! Is there anyone there who knows what the hell they are doing and who can give me propper answers! Sort this out now! You have my money yet i must FIGHT for service! And not one of u are even compensating myself and my husband for all the inconvenience and stressed caused by your stupid systems and staff who dont know what they are doing!!!!!!!
Wow, its even too hard to make sure you spell your clients name correct!!!! Well not only am i still waiting for feedback, but also after escalating this matter with a call centre manager on thursday who agreed to activate the service as we have already paid and then condirm the refund by email, the dstv was on and is once again off today!!!!!!! Pathetic beyond compare! Is there anyone there who knows what the hell they are doing and who can give me propper answers! Sort this out now! You have my money yet i must FIGHT for service! And not one of u are even compensating myself and my husband for all the inconvenience and stressed caused by your stupid systems and staff who dont know what they are doing!!!!!!!
Today is the 23rd of April and still no reply and ONCE AGAIN the dstv was put off and once again we had to waste more money on phoning to have the service back on! A manager Prudence and also Pearl promised to get back to me and STILL no feedback and still no reaponse to my complaint yet dstv can easily put the service off! More stress to us, more money wasted!!!!!!
Today is the 23rd of April and still no reply and ONCE AGAIN the dstv was put off and once again we had to waste more money on phoning to have the service back on! A manager Prudence and also Pearl promised to get back to me and STILL no feedback and still no reaponse to my complaint yet dstv can easily put the service off! More stress to us, more money wasted!!!!!!
Almost a month later and still no feedback from a team leader Pearl or from the complaints person Elna. No reaolution received, no reply from Pearl to my email and for the fourth time thia month our dstv is off!!!!!!!!! We have been inconvenienced by dstv's error and spent so much money on calls to dstv, petrol to make various payments and get statements and no body bothers getting back to us yet they think nothing of putting our service off!!!!! Even more pathetic than before! We have paid for a full month and we are trying to fix their mess due to a refund issue but we ate suffering!!!!! This is how they treat loyal customers!!!!!
Almost a month later and still no feedback from a team leader Pearl or from the complaints person Elna. No reaolution received, no reply from Pearl to my email and for the fourth time thia month our dstv is off!!!!!!!!! We have been inconvenienced by dstv's error and spent so much money on calls to dstv, petrol to make various payments and get statements and no body bothers getting back to us yet they think nothing of putting our service off!!!!! Even more pathetic than before! We have paid for a full month and we are trying to fix their mess due to a refund issue but we ate suffering!!!!! This is how they treat loyal customers!!!!!