Pathetic Service!!

<p>PLEASE FIND ATTACHED PROOF OF PAYMENTS FOR MY ACCOUNT ********** 8. I HAVE SENT THESE THROUGH NUMEROUS OCCASIONS BUT EVERY FEW DAYS MY SERVICES GET CUT AND WHEN I CALL THE AGENTS ADVISE ME THAT THE AMOUNTS I HAVE PAID ARE CORRECT BUT THEY HAVE NOT YET BEEN ALLOCATED!!</p> <p>HOW LONG DOES IT TAKE FOR AN AMOUNT TO BE ALLOCATED TO AN ACCOUNT ESPECIALLY WHEN THIS IS THE WAY I HAVE ALWAYS PAID MY ACCOUNT AND NEVER HAD A PROBLEM WITH THE FUNDS BEING ALLOCATED!</p> <p>I AM HIGHLY ANNOYED I DO NOT HAVE THE TIME/ENERGY/AIRTIME TO KEEP CALLING YOU TO GE T MY SERVICES REINSTATED WHEN I HAVE MADE THE PAYMENTS AND THE BANK HAS CONFIRMED IT IS IN YOUR ACCOUNT?!</p> <p>IF YOU GO AND LISTEN TO ALL MY CALLS THAT I HAVE MADE TO YOU GUYS FROM THE 22 FEBRUARY 2017 YOU WILL HEAR EXACTLY WHAT HAS BEEN GOING ON WITH MY ACCOUNT AND THE FRUSTRATION IT IS CAUSING ME WHICH IS REALLY NOT APPRECIATED ESPECIALLY WHEN I HAVE MADE THE CORRECT PAYMENTS AS ADVISED BY YOUR CALL CENTRE AGENTS!</p> <p>STOP SENDING ME SMS SAYING I OWE YOU MONEY WHEN I CALL AND ASK THE AGENTS SAY NO I DO NOT OWE ANYTHING MY NEXT PAYMENT IS DUE ONLY ON 26 MARCH 2017?!</p> <p> </p> <p>PLEASE FIND ATTACHED PROOF OF PAYMENTS FOR MY ACCOUNT ********** 8</p> <p>THIS IS NOW THE 9TH TIME THAT I HAVE EMAILED THIS THROUGH. HOW CAN THE PAYMENT NOT BE ALLOCATED AFTER HAVING EMAILED MY PROOF OF PAYMENTS THROUGH 8 TIMES PREVIOUSLY AND THEN YOU STILL CUT MY SERVICES WHEN I HAVE PAID THE AMOUNTS THAT I WAS ADVISED TO PAY BY YOUR CALL CENTRE AGENTS?!</p> <p>DO YOU NEED ME TO EMAIL THESE PROOF OF PAYMENTS A HUNDRED TIMES BEFORE YOU ACTUALLY ALLOCATE THE PAYMENTS AND STOP SENDING ME SMS SAYING I OWE YOU MONEY AND STOP CUTTING MY SERVICES WHEN I HAVE PAID THE AMOUNTS THAT I WAS TOLD TO PAY BY YOUR CONSULTANTS.</p> <p>ALL YOUR CALLS ARE RECORDED SO PLEASE GO AND LISTEN TO EACH AND EVERY CALL THAT I HAVE MADE FROM 22 FEBRUARY 2017 SO YOU CAN HEAR WHAT EXACTLY HAS BEEN GOING ON WITH MY ACCOUNT AND THE FRUSTRATION YOU ARE CAUSING ME EVERY FEW DAYS?!</p> <p> </p> <p>This is not a bank statement this is the proof of payment that I receive when I make an EFT payment!! My bank has confirmed that I made the EFT payment of R556 on 1 March 2017 before 14:00 therefore it reflected in your account the following day 2 March 2017, so why on 6 March 2017 you suspend my services because my account is overdue?! As you can see on the attached documents there is the Multichoice account number, date and time when the payment was done, the amount paid and the reference number for my DSTV account, so what more do you want? Especially when this is how I have paid my DSTV account all the years and you have never had issues picking up my payment before!!!!!!!!!!!!!!!!!!</p> <p>The amount of R556 is the amount I was given by YOUR consultant: Siphamandla Maqina on 1 March 2017 at 08:22 and he advised that if i pay that amount my account is up to date until 26 March 2017 when my normal installment of R844 will be due again.</p> <p>I would like answers immediately as to why I am receiving such horrible service from DSTV and why my services get suspended every few days.</p> <p> </p> <p>I do not understand how it can take 6 days for an EFT payment to clear when my bank confirms that the funds reflect the very next business day so it was in your account on 2 March 2017 so please explain to me why my services were cut on 6 March 2017 when I made the payment on 1 March 2017, the money was in your account on 2 March 2017 and I then sent proof of payment on 3 March and again on 6 March 2017?!</p> <p>I have over 15 case numbers and your emails say that you take 24 hours to resolve queries well i have over 15 case numbers all from last week and yesterday and not one of them has been resolved!!!!!!!!!!!!!!!</p> <p>Totally disgusting disgusting service seriously?! I have always paid my account via EFT and there was never ever any issues with allocating the payment now suddenly there is issues?</p> <p> </p> <p> </p>