1 reviews | Active since Sept 2011
Pathetic service
<p>On Friday 24 February I phoned the call centre to upgrade from the family package to the premium package just until the end of February. The first consultant I spoke to said it will be R72 and some cents but after 10minutes of she couldn't get it right so I put the phone down and phoned again. The second consultant did the upgrade but according to her the upgrade will be R96 and some cents. </p> <p>I then requested to be downgraded back to the family package from 1 March so my debit order will be R220 again and she confirmed she scheduled a downgrade. My debit order just went off and it was R855.43!!! Now my budget for March is not going to work. I want a refund and be put back to the family package ASAP!</p>
Dear De Wet
We acknowledge receiving your complaint. Feedback will be communicated to you shortly.
Kind regards
MultiChoice Hello Peter team
Dear De Wet
We acknowledge receiving your complaint. Feedback will be communicated to you shortly.
Kind regards
MultiChoice Hello Peter team
Good day De Wet
It is with regret that we learn of your unpleasant experience in dealing with MultiChoice and the level of service you have received in this regard.
Please be advised that we have captured a refund on your account that will be paid in to your bank account within four to seven working day.
Once again, please accept our sincerest apologies for the inconvenience you have experienced in this regard.
Kind Regards
Rupert
Good day De Wet
It is with regret that we learn of your unpleasant experience in dealing with MultiChoice and the level of service you have received in this regard.
Please be advised that we have captured a refund on your account that will be paid in to your bank account within four to seven working day.
Once again, please accept our sincerest apologies for the inconvenience you have experienced in this regard.
Kind Regards
Rupert