1 reviews | Active since Jan 2017

03 Jan 2017, 06:44

Pathetic service

<p>DSTV professes that paying your account via debit order is the best thing to do. This is pure BS. I changed my bank and submitted the forms to DSTV to change the debit order details on the account. This happened in October 2016. Every month since then my service has been suspended as they debit the wrong account. I have made numerous calls to fix this with absolutely no joy. I am extrenely frustrated and would like to have this fixed but have no faith that it will be fixed as this call centre is manned by *********** and lazy staff with even more *********** management who never returns your call when you want to escalate your complaint. </p>

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Replies (1)
DStv (MultiChoice)
DStv (MultiChoice)'s reply03 Jan 2017, 08:11
Official

Dear Randall

We acknowledge receiving your complaint. Feedback will be communicated to you shortly.

Kind regards

MultiChoice Enquiries team