Pathetic Service

<p>My mum app**** for the price lock deal which was approved and all FICA documents was submitted upon request. A few days later i did a follow up to ensure the documents were received to which the gentleman told me that he had received it and there were in the process of opening the account and withn 5 working days they would phone to make arrangements for delivery.Its been more than 2 weeks now and we have not heared from Multichoice yet so i decided to give them a call and a lady assisted me this time and told me that they have not received the FICA documents as yet. I then spoke to an Anele who was is an assistant manager or something of that sort who tells me that he received part of the FICA documents but is still waiting for the balance.Between the three different people that tried assisting me all feedback contradicted with one another.To me it seems like none of them know what they doing and are just making up false stories to cover up for their errors.I have proof of the emails sent to them showing that all FICA documents are attached and even the dates of which the calls were made </p>