Pathetic Service

<p>We have called Twice now requesting for information about the explora decoder special and we have been asked to provide ourcontact details of who to call and what time and initially when I followed up the person advised me that our request was not auctioned and the lady advised me that she will escalate the request .It is disappointing that even while I am writing this we have still not heard from you ,this is really pathetic service and I didn't expect this level of service from a company like multichoice .I am just trying this option I am not even sure if I will get someone's attention .</p>