Pathetic service

I was recently called by one of the Multichoice agents to upgrade MY PRV to an Explora. I qualified for the new explora contract and they said it would be delivered the next week and that I have to activate it when I am ready I Called multichoice on the 07 Mar 2015 about my drifta and the agent asked me if I knew I was being charged for 2 contracts. I told him that can't be because I did not connect and activate the new explora . I then asked him to suspend the new contract until I can find a technician to connect the new decoder but he could not as they do not deal with the new contracts.I have since, for the last 2 weeks been trying to speak to someone about my new contract, but with no luck. This matter has been escalated four times already by the agents yet no one has called me.I have called mulichoice in Gauteng and they too could not tell me who I can speak to about this new contract.I have sent 3 mails and sms numerous times but still had no one answer me about my contract.I have never in all my life seen such bad service .I can't believe that for 2 weeks none of multichoice agents or supervisors can tell me who to speak to about this contract that I'm being charged for..