Pathetic Service

We moved into a new house and are brand new customers to DSTV. We wanted to get the new Explora deal advertised everywhere on DSTV. However you need to sms DPP to a certain number and apparently someone will contact you in 48 to 72 hours. The first time I have done this was on the 16th of February, I am STILL waiting for someone to get back to me. This after I have sms'd 5 times, mailed DSTV customer care 3 times, spoken to various people and managers at the call centre, like Mpho, Pamela Sebowa, Tumi Motswiri and Susan. All promised to get back to us immediately and to date no one has done so. We have been waiting for service from DSTV for 18 days now. That is so pathetic and so typical of the service we have to deal with in South Africa. No one cares and no one wants new business as they are all too lazy or dumb to do anything about it. I would love to see if this complaint will help at all of if we will just be ignored AGAIN.