PATHETIC SERVICE

My DSTV has not been working for 3 days now and when I call the Call centre , the consultant who helped wasn't too sure what he was doing instead he keept on saying I must repeat stupid steps of taking out the LNB cable out and reinsert it,we did it a number of times and mind you those call centres take forever to answer calls coz you have to listen to thousand options.I did not get any joy when I asked the consultant my nearest agency it took him forever to get the info and kept on saying I must hold on he is still checking,and ask him for the no also he kept on saying he was still checking and I ended hanging up on him after spending about 30 mins on the phone.I'm paying for this stupid DSTV even though I m not watching it .I really think the staff is not well trained to handle queries mind u it was just asking to check the nearest agency where I can go check my decore,I'm ****ed