DJ
Danie J

1 reviews | Active since Jan 2012

15 Feb 2015, 19:34

Pathetic Service

1. Bought a new Explora Decoder 12+ months ago. Giving problems to the extent that I bought a new one.<br> 2. New Explora giving even more problems and DSTV not offering any real assistance.<br> 3. Took the Explora in to Multichoice Witbank - Explora giving Hard Drive errors amongst other things - Witbank says that is the remote and gives a new remote ???!!!!<br> 4. New Explora Decoder is still ******ed !<br> 5. Multichoice still wants me to pay R 99 per month for decoder that does not function properly and has not since day 2 !!!<br> 6. Multichoice therefore cutting my service for R 180 (R 99 x 2) even though my subscription is paid to date.<br> 7. Multichoice refuses to replace Decoder 1 or Decoder 2, always telling me to take it in for testing - refer to point 3 - What did that help ?<br> 8. NO service from Multichoice, actually pathetic service.<br> <br> I want 2 x NEW EXPLORA DECODERS and installation from DSTV on their account or I will take both decoders and deliver them personally to their CEO for his attention.

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Replies (1)
DStv (MultiChoice)
DStv (MultiChoice)'s reply15 Feb 2015, 20:10
Official
Hello daniejacobsz,

We are investigating your query. Feedback will be provided.

We sincerely apologise for the delay.

Here are our touchpoints:

@DStvcare (twitter)
DStv (Facebook)
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DStv forum
www.dstv.com

Warm Regards

Kristel