PATHETIC SERVICE

I HAVE BEEN ON THE PHONE WITH THESE PEOPLE FOR THAN AN HOUR AFTER CALLING THEM 3 TIMES AND THEY KEEP PUTTING ME ON HOLD FOR MORE THAN 10 MINUTES I AM GATVOL. CAN THEY TRAIN THEIR PEOPLE PROPERLY OR GET COMPETENT PEOPLE. THE ONE PERSON WHO SEEMED TO KNOW WHAT THEY WERE TALKING ABOUT I THINK HIS NAME WAS ASANDA ONLY HE IS THE ONE WHO HELPED ON TMY THIRD CALL TOLD ME WHAT I NEEDED TO DO. ALL THE REST WAS JUST A WASTE OF MY TIME AIRTIME. MY INITIAL QUERY WAS THAT THEY DISCONNECT MY SERVICES WHEN I HAVE ALREADY PAID. I CALLED IN THEY TELL ME I NEED POP I GET POP AND IT TAKES THEM MORE THAN AN HOUR TO PICK IT WHILE I'M HOLING ON THE PHONE, THEN THEY WANT TO CHARGE ME A RE-CONNECTION FEE I REFUSED TO PAY IT SO I ASK FOR THE SUPERVISOR THEN (BOOM) THERE GOES THE AGENT AGAIN FOR ANOTHER 30 MINUTES TO CALL A SUPERVISOR FOR ME. I AM BEYOND ****ED OF RIGHT NOW AS I WRITE THIS I AM STILL HOLDING ON FOR THE SUPERVISOR......THEY DON'T EVEN COME BACK TO LET YOU WHATS HAPPENING. SHE FINALLY COMES BACK AND TELLS ME THAT ALL SUPERVISORS/MANAGERS ARE IN THE MEETING WOW LIKE SHE COULDN'T TELL ME THAT EARLIER ? I ASKED FOR HER NAME SHE SAID ITS NOMPHELO AND REFUSED TO TELL ME HER SURNAME THEN SHE PUT THE PHONE DOWN ON ME.....