PATHETIC SERVICE

<p>Signed up for the PRICE LOCK PROMO......a decoder and smart LNB was delivered in March 2016.......an installer installed the smart LNB and decoder on the saterday. March and April no problem...May every evening at 18:30pm no signal till 09:00am the next morning. I called the contact centre on numerous occations and they tried different settings but the problem was not sorted out. Contacted the installer two weeks ago and he told me that the LNB that Multichoice supp**** me is faulty and is waiting for stock and will install it....yesterday morning I get in contact with the installer and he tells me he is out of stock and he is waiting for mu;tichoice. I call the contact centre to report that for the past month I have had no service and my query was escalated to the price lock department.....nobody contacted me.I then logged on to multichoice website and left a messge complaining about my problem and wanted the installer to collect the defected LNB and the decoder they delivered. Few hours later a women by the name of Boitomelo contacted me to find out whats my problem....I explained it to the woman and told her that she must come collect the defected ******* as I was not able to watch Tv for the month of May but my debit order was due.....This women could not tell me when I will receive a another lnb but will speak to her supervisor and will get back to me . almost 24hrs later she calls me to tell me the best this her supervisor can do is to credit my account with 50% of my subsription fee but cannot tell me when I will be able to watch TV......I am not intrested....come collect you broken LNB and your decoder I do not want to do business with a company that does not know what service is.....MUNLTICHOICE STAFF ATTITUDE....DONT WORRY YOU WILL CALL US IN A FEW WEEKS TO RECONNECT YOUR SERVICE.</p>