PATHETIC SERVICE

<p>Original complaint logged in the 06.05.2016 - Elna responded and acknowledged my complaint and advised that I would be contacted. Today is the 24.05.2016 - still I have had no call or mail. </p> <p> </p> <p>Having just signed a 24month contract for an Explora and having followed all instructions to a tee, Multichoice accounts just can't get it right. I am billed R844.00 for the PVR which I stopped and then billed R1035.00 for the Explora of which the deal price is R899.00pm! As a loyal customer I call to resolve the matter not once or twice but thrice! I have yet to receive feedback from the Agents who promised to escalate the matter and to call me back. I have now stopped the debit order and paid manually to get my account rectified. I know there is a self service option for DSTV but this is ridiculous!</p>