Pathetic service!!!!!

<p>At the end of March'16, my bofriend app**** for the "Price Lock" on the Explora package for R 849.00 p/m. After forwarding the neccesary documentation to the Applications department, we received a e-mail stating that the documentation was received and that the account was approved. </p> <p>Dear Valued Customer<br /> CASE NUMBER: *** <br /> . Thank you for contacting the DStv Credit Application Team.</p> <p>We have received and confirmed that all your documents required for the Explora Decoder Payment plan have been verified as correct. Your new Explora will be couriered by a company called On the Dot as adhoc debit order is collected (11-04-2016/R149.00). They will be calling you to make arrangements for the delivery of your Explora, If you'd like someone else to sign for your new Explora please arrange it with them when they call. </p> <p>After receiving this e-mail, I'm still waiting to hear from Multichoice. How pathetic is this? </p> <p>After NUMEROUS calls to Multichoice, the same song is sung. Your quiry will be escilated!!!!!</p> <p>Words can't describe how furiious we are at this stage. Don't advertise a service if you can't deliver.</p> <p>If you could find the time in your VERY busy day (accoplising nothing), please do call on *** to resolve this quiry. </p>