Pathetic Service

3 DAYS!! - been trying to get help with holiday home decoder activation. this has been an ongoing struggle for 2 years. each time something goes wrong and it takes time to rectify. this time they are unable to get there system to activate, i have guests staying who are unhappy. Apart from the fact that they have been **********ly double charging me. they are now unable to actually give me an answer for a service that i pay for. Rude staff, no management involved - hiding behind COVID19.