gS
gugu S
1 reviews | Active since Sept 2011
05 Aug 2024, 11:29
Pathetic service
I have been calling and calling trying to find out why have I received an sms stating that I am owing whereas on Saturday I called to confirm and the gentleman I spoke to you confirmed that I have nothing owing and my DSTV app showed a zero outstanding balance, this morning I am receiving an sms stating that the debit order did not go through. I called this morning, the lady I spoke to put me on hold for more that 10 minutes till I hung up. What is so difficult to check these "simple" things and advise the customer accordingly? This is just pure incompetence. And I would like to cancel my insurance please, while trying to sort out my debit order issue.
Helpful (0)
Replies (3)0
Replies (3)
DStv (MultiChoice)'s replyOfficial
05 Aug 2024, 11:31Hi Gugu,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
DStv (MultiChoice)'s reply05 Aug 2024, 11:31
Official
Hi Gugu,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
gS
gugu S's updateReviewer Update
06 Aug 2024, 21:22My concern is, I called on Saturday and the gentleman I spoke to confirmed that my account has been paid, even my dstv app showed my balance as 0, please do go back and listen to that call. I then called again after receiving an sms, because I saw that my balance due was then R 800 and odd rands, I then asked the lady I was talking to, to check how is that possible, she put me on hold for more than 10 minutes, you can also listen to that call. When someone called me today, I was busy at work and couldn't answer my phone.
In your response I do not even hear an apology from your side. If you can check your records, my account is always paid for and on time. What I needed from you was clarity, that I didn't get. This is just unprofessional. Just acknowledge your systems error and then advise the customer accordingly then to jump to the fact that I owe R800.
In your response I do not even hear an apology from your side. If you can check your records, my account is always paid for and on time. What I needed from you was clarity, that I didn't get. This is just unprofessional. Just acknowledge your systems error and then advise the customer accordingly then to jump to the fact that I owe R800.
gS
gugu S's update06 Aug 2024, 21:22
Reviewer Update
My concern is, I called on Saturday and the gentleman I spoke to confirmed that my account has been paid, even my dstv app showed my balance as 0, please do go back and listen to that call. I then called again after receiving an sms, because I saw that my balance due was then R 800 and odd rands, I then asked the lady I was talking to, to check how is that possible, she put me on hold for more than 10 minutes, you can also listen to that call. When someone called me today, I was busy at work and couldn't answer my phone.
In your response I do not even hear an apology from your side. If you can check your records, my account is always paid for and on time. What I needed from you was clarity, that I didn't get. This is just unprofessional. Just acknowledge your systems error and then advise the customer accordingly then to jump to the fact that I owe R800.
In your response I do not even hear an apology from your side. If you can check your records, my account is always paid for and on time. What I needed from you was clarity, that I didn't get. This is just unprofessional. Just acknowledge your systems error and then advise the customer accordingly then to jump to the fact that I owe R800.
gS
gugu S's updateReviewer Update
06 Aug 2024, 21:24That's double the amount that I should be paying
gS
gugu S's update06 Aug 2024, 21:24
Reviewer Update
That's double the amount that I should be paying