PC
Precious C
1 reviews | Active since Apr 2020
10 Apr 2020, 10:06
Pathetic service
BAD SERVICE FROM THE ENTIRE AGENCY DEPARTMENT. We canceled Dstv price lock contract due to pathetic service we got both decor we never connected and dstv send courier company to fetch them as we had lost interest. We now using our old decors but the have not yet canceled every from their side. Every single week i spent R200.00 airtime going through the same process of reconnecting my services. Yet i pay them on time. As i am writing this complain my services are disconnected i have to go through the same annoying process for them to reconnect me then close my profile without updating it
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Replies (2)0
Replies (2)
DStv (MultiChoice)'s replyOfficial
10 Apr 2020, 11:26Hi Precious,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
DStv (MultiChoice)'s reply10 Apr 2020, 11:26
Official
Hi Precious,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
PC
Precious C's updateReviewer Update
10 Apr 2020, 11:28I have Multiple active decoders and they are as follows
1. ***
2. ***
I made payment of R800.00 on 29th March around 11:16am ( i have proof) and i am aware the the payment has reflected on your system. I am very frustrated Dstv price lock need to do they job and update that they received decoders and canceled the contract as per the telephone discussion. The run around is costing money. last Month i experienced the very same problem. i have spend R200.00 on airtime only for my services to be reconnected i was even transferred to dstv price lock, today again R150.00 calling with the same problem because my services were disconnected. You don't hesitate to disconnect but you give me the run around to reconnect my service which i had paid for. The dstv is not free i pay for it so i deserve the best service i can get. Your agents are not professional they keep on putting us on hold monitors them as well.
Customers are receiving a very bull**** service because you don't have competition but as business it clearly show that you dont care about your customers
1. ***
2. ***
I made payment of R800.00 on 29th March around 11:16am ( i have proof) and i am aware the the payment has reflected on your system. I am very frustrated Dstv price lock need to do they job and update that they received decoders and canceled the contract as per the telephone discussion. The run around is costing money. last Month i experienced the very same problem. i have spend R200.00 on airtime only for my services to be reconnected i was even transferred to dstv price lock, today again R150.00 calling with the same problem because my services were disconnected. You don't hesitate to disconnect but you give me the run around to reconnect my service which i had paid for. The dstv is not free i pay for it so i deserve the best service i can get. Your agents are not professional they keep on putting us on hold monitors them as well.
Customers are receiving a very bull**** service because you don't have competition but as business it clearly show that you dont care about your customers
PC
Precious C's update10 Apr 2020, 11:28
Reviewer Update
I have Multiple active decoders and they are as follows
1. ***
2. ***
I made payment of R800.00 on 29th March around 11:16am ( i have proof) and i am aware the the payment has reflected on your system. I am very frustrated Dstv price lock need to do they job and update that they received decoders and canceled the contract as per the telephone discussion. The run around is costing money. last Month i experienced the very same problem. i have spend R200.00 on airtime only for my services to be reconnected i was even transferred to dstv price lock, today again R150.00 calling with the same problem because my services were disconnected. You don't hesitate to disconnect but you give me the run around to reconnect my service which i had paid for. The dstv is not free i pay for it so i deserve the best service i can get. Your agents are not professional they keep on putting us on hold monitors them as well.
Customers are receiving a very bull**** service because you don't have competition but as business it clearly show that you dont care about your customers
1. ***
2. ***
I made payment of R800.00 on 29th March around 11:16am ( i have proof) and i am aware the the payment has reflected on your system. I am very frustrated Dstv price lock need to do they job and update that they received decoders and canceled the contract as per the telephone discussion. The run around is costing money. last Month i experienced the very same problem. i have spend R200.00 on airtime only for my services to be reconnected i was even transferred to dstv price lock, today again R150.00 calling with the same problem because my services were disconnected. You don't hesitate to disconnect but you give me the run around to reconnect my service which i had paid for. The dstv is not free i pay for it so i deserve the best service i can get. Your agents are not professional they keep on putting us on hold monitors them as well.
Customers are receiving a very bull**** service because you don't have competition but as business it clearly show that you dont care about your customers