JB
Jaqueline B
1 reviews | Active since Jun 2013
16 Aug 2022, 08:43
PATHETIC SERVICE
Totally disappointed in this company. I have been disconnected for the 5th time this month, because this pathetic company cannot allocate my payment I made of R1000.00 on the 27th of July. I was contacted after my last review on Friday, and was promised that the ongoing issue will be resolved. STILL not resolved! I was also informed by Benedict that the error occurred on their side, I have tried to be patient and understanding, but I will not be any longer. This has just confirmed that I will cancel my DSTV with immediate effect. We have only had 8 days this month were we could use our DSTV, but yet comes month end you want me to pay you. Not anyore
Helpful (0)
Replies (2)0
Replies (2)
DStv (MultiChoice)'s replyOfficial
16 Aug 2022, 08:58Hi Jaqueline,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
DStv (MultiChoice)'s reply16 Aug 2022, 08:58
Official
Hi Jaqueline,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
JB
Jaqueline B's updateReviewer Update
16 Aug 2022, 15:11I do not understand how you can not allocate my payment, as I have been making my monthly payments the same way every single month. Benedict confirmed with me on Friday, that the problem is on your side!!! I was told on Friday by Benedict that my account would be credited in the interim until my R1000.00 payment has been allocated. I can see that my services has been reconnected, but I am asking nicely, please fix the problem you have on your side, as this has been one frustrating experience since the 1st of August.
JB
Jaqueline B's update16 Aug 2022, 15:11
Reviewer Update
I do not understand how you can not allocate my payment, as I have been making my monthly payments the same way every single month. Benedict confirmed with me on Friday, that the problem is on your side!!! I was told on Friday by Benedict that my account would be credited in the interim until my R1000.00 payment has been allocated. I can see that my services has been reconnected, but I am asking nicely, please fix the problem you have on your side, as this has been one frustrating experience since the 1st of August.