Pathetic service

January on the 4th 2024 my channels where disconnected and i went to my dstv watsap to check how much i owe and i was told R129 and i did paid ,but still it was activated i then decided to call and i was told that i must pay R400 and something cause it shows that i have two decoder and i did explain to them and the agent said the other one was disconnected it wont show again .today on the 4th of April my channels where disconnected and i paid R129 as usual and they open my channels and after some few minutes it was disconnected .i went to dstv live chat to check whats the problem and im told that i have an outstanding bill of 172 cause it shows i have two decoders i told the lady that i was chatting to and explain and also send screen shots for January and the payment of 400 and she didn't want to entertain my story but to tell me what i owe and i have to pay the 172 cause they wont open my channels ....i.also told the lady that she must go to my January recordings cause all calls are recorded but she ddnt even want to bother herself but to tell me that this is what the system shows her .multichoice ****s us money each and everytime and nothing is done about it ....what happened to treating client fairly??????what happened to first call resolution all they know is to charge us rediculous amounts and when u ask u are told ant the systems .....and i.believe multichoice they didn't hire robots they hired human being who are trained to investigate if their system is wrong and correct it .....go listen to my January calls and i also want my refunds for the extra money that i paid and i dont know whats for .