Pathetic service

So I called 3 times looking for answers as to why my catch up is not updating. Twice was told its a national problem and they are aware if the issue. (I call now and was advised that was false information?). So to cut a long story short, i explain my sad story once again and the agent advises me to reset factory settings, scan, check signal and unplug everything. Now I am sitting with no signal, only 3 channels, no catch up coz it tells me catch up us not available in my country, no recordings ir anything. And they tell me to take my decoder to the nearest multichoice. There was no other issue besides my catch up not updating on time. They mess up everything now inconvenience me. And lets not start with the attitude if the agents when you get agitated because they telling you the same thing over abd over