Pathetic service

I am extremely disappointed with Dstv multichoice the service I have received is so pathetic and embarrassing to think I have been a customer for over ten years but when I have one query no one is willing to assist me since the 29/03 phoning them to assist me but not even a single consultant could assist me

The lever of service is disappointing I have been over charged and on my profile it shows that I have dst ultra I have sent emails , I have lost lots of money calling them almost on a daily basis but till to date I have not been assisted ,the said part is all the time when I call is they put me on hold for 30minutes then they say they will escalate it even today I have not received any feedback ,when u ask for a manager is like you want to speak to God. I mean what do one have to do to get the service. Do you even realise how much I am spending to call you everyday and sending email . Every consultant I spoke to they say we will contact you by the end of business and the query will be resolved in 48 hours but in actual fact is the whole month.

If by the end of today I my query is not resolved I am taking this to Ombudsman. I demand to be contacted by the end of business today and my query to be resolved and I do not what to hear the word escalated please