Pathetic service

Multi Choice took off a debit order from me on 6th Aug 2022 in the amount of R273 for my family package. On 5th August i requested an upgrade to Compact package via their whatsapp function. During the process they advised me that therer was an outstanding request for a Compact 24 months at R379 discount. They then said that an amount of R399 will be added to my next bill. I then receive an sms on 7th Aug 2022 advising that they have stopped my viewing since i they have not received a payment of R449. To keep watching i need to now pay R449, this over and above the R273 debit order i had paid a day before the upgrade!!!!!! What the hell are Multi choice doing , stuffing up my viewing. How can they debit me with R273 and then say i must pay R449 totalling then over R700 when i am supposed to be on special compact at R399 p.m. Surely there is then only a difference of some R126 to be paid!!!! I am just so sick and tired of the very and extremely poor service given by DSTV. It is shocking to say the least. If they do not sort out this mess immediately, i am going to cancel my subscription and go to a decent service provider who can offer me decent service. DSTV have now stopped my viewing for 3 days and do you think they will refund me? You have got to be kidding. They just suck us dry and give us ongoing repeated movies and series plus approx 7 adverts during each break. Pathetic. Sort this out!!!!!!!!!!!!!!!!!!!!!!!!!!!!!