pathetic, rude, poor training on systems

i really do not know what has happened with the customer service at multichoice. if nit not rude agents, it is agents that know nothing about the system.What is going on in training before these agents go live ? last week i was told i reversed payment on my account by a manager, might i add....guys you are dropping the ball...last week i made payment this morning i wake up my services were deactivated. what do you call that ? i am so sick even abou the fact that you guys dont respond to complaints. i am taking this complaint to THE OMBUDSMAN. ......watch me ! i have had it .