RN
Robert N
1 reviews | Active since Mar 2010
21 Jul 2015, 07:24
Pathetic response to dstv special
On the 7th July 2015 I sent a txt message (DPP to 41250) to upgrade to the explorer. This was their special of R849pm x 24 months. I received a call on Monday only to be told that due to their system being upgraded they could only deal with the upgrade on the 16th. On the 17th I received a txt saying that from the 20th they will tart the process. Well no call yesterday.<br> What kind of of business irritates customer that want to spend money with them? The response to my complaints have been pathetic
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Replies (1)
DStv (MultiChoice)'s replyOfficial
21 Jul 2015, 15:18Hello Robdbn,
Thank you for bringing this matter to our attention.
We have forwarded your query to the relevant department for further assistance.
You can expect feedback directly from them within 48 hours.
Please accept our apology for the inconvenience caused.
Here are our touch points:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Kind regards
Dinah
Thank you for bringing this matter to our attention.
We have forwarded your query to the relevant department for further assistance.
You can expect feedback directly from them within 48 hours.
Please accept our apology for the inconvenience caused.
Here are our touch points:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Kind regards
Dinah
DStv (MultiChoice)'s reply21 Jul 2015, 15:18
Official
Hello Robdbn,
Thank you for bringing this matter to our attention.
We have forwarded your query to the relevant department for further assistance.
You can expect feedback directly from them within 48 hours.
Please accept our apology for the inconvenience caused.
Here are our touch points:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Kind regards
Dinah
Thank you for bringing this matter to our attention.
We have forwarded your query to the relevant department for further assistance.
You can expect feedback directly from them within 48 hours.
Please accept our apology for the inconvenience caused.
Here are our touch points:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Kind regards
Dinah