JG
John G
1 reviews | Active since Jan 2016
09 Jan 2016, 20:19
Pathetic repeatedly Unacceptable Service!!!!
Called Call Centre WED 6 Jan. Reported an issue on Catchup. Was Transferred to Catchup specialist agent, told solutions was implemented and check tomorrow to see if issue was resolved. Checked the next day issue not resolved, (Call ***-i9) Called again at 2pm on Thurs 7 Jan, was told previous agent \**** to me
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Replies (1)
DStv (MultiChoice)'s replyOfficial
21 Jan 2016, 12:04Hello Jbrgilbert@,
Your comments regarding the service you received are very important to us.
At DStv we are very serious about our customer's satisfaction and we work hard to get to the bottom of any customer complaints. We missed the opportunity to give you an enjoyable experience with us.
Please accept our apology for the poor customer experience you received.
According to our records, you been contacted regarding your DStv Catch Up query.
Thank you for your time and patience as this matter is now sorted.
Should you require any further assistance, please don't hesitate to contacts us.
Please use one of the following communication channels below for assistance:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Kind regards
Dinah
Your comments regarding the service you received are very important to us.
At DStv we are very serious about our customer's satisfaction and we work hard to get to the bottom of any customer complaints. We missed the opportunity to give you an enjoyable experience with us.
Please accept our apology for the poor customer experience you received.
According to our records, you been contacted regarding your DStv Catch Up query.
Thank you for your time and patience as this matter is now sorted.
Should you require any further assistance, please don't hesitate to contacts us.
Please use one of the following communication channels below for assistance:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Kind regards
Dinah
DStv (MultiChoice)'s reply21 Jan 2016, 12:04
Official
Hello Jbrgilbert@,
Your comments regarding the service you received are very important to us.
At DStv we are very serious about our customer's satisfaction and we work hard to get to the bottom of any customer complaints. We missed the opportunity to give you an enjoyable experience with us.
Please accept our apology for the poor customer experience you received.
According to our records, you been contacted regarding your DStv Catch Up query.
Thank you for your time and patience as this matter is now sorted.
Should you require any further assistance, please don't hesitate to contacts us.
Please use one of the following communication channels below for assistance:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Kind regards
Dinah
Your comments regarding the service you received are very important to us.
At DStv we are very serious about our customer's satisfaction and we work hard to get to the bottom of any customer complaints. We missed the opportunity to give you an enjoyable experience with us.
Please accept our apology for the poor customer experience you received.
According to our records, you been contacted regarding your DStv Catch Up query.
Thank you for your time and patience as this matter is now sorted.
Should you require any further assistance, please don't hesitate to contacts us.
Please use one of the following communication channels below for assistance:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Kind regards
Dinah