Pathetic , putrid service from Multichoice Call centre

Absolutely pathetic, putrid service from their call centre in assisting in clearing an error message- this after DSTV Multichoice had a software upgrade to improve customer service!! What a lot if misleading facts the already , predominantly inexperienced , customer service agents with most of whom who have no idea on managing an irate customer, have to tell irritating customers.

Nor sure what the criteria is to work in the call centre- and it is not the centre agents problems- it is the invisible management/ “ in the cloud” supervisors.

I am willing to train the agents at no cost - only if a competent manager/ supervisor have the courtesy/ s**** to contact me on ***

I don’t hold my breath but maybe someone in Multichoice who cares about a customer will reply!!