Pathetic, Poor Service and Arrogant Consultant with a Bad attitude ( Lebohang ,Digital Care Consultant)

My connection was cut off today, yet the full payment for my subscription R399 and Showmax R49 was made on Monday and today they say i owe R700, from what thumb they sucked that out of I don't know and now i am chatting (as that is the only way to communicate with them) with an agent who has a really bad attitude and keeps asking me the same questions over and over again that i keep answering. This idiot tells me of when i made payment and of how much it was and the exact dates yet he wants me to send them my proof of payment before they activate my service