1 reviews | Active since Nov 2016

15 Nov 2016, 19:21

Pathetic Poor Service

<p>I am writing this post on the Dstv page in hopes that we can receive better service from dstv. On 10 october my brother Hugo Bruwer was approved for the explora price lock package. We were asked to send the necessary documentation which we did. It is now 15 November and still no Dstv. 7 phone calls to follow up R150 airtime later and still nothing. I have never received poor service like this ever. Pathetic</p>

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Replies (2)
DStv (MultiChoice)
DStv (MultiChoice)'s reply16 Nov 2016, 07:36
Official

Dear Rulize Bruwer

We acknowledge receiving your enquiry. Feedback will be provided as soon as possible.

Regards

MultiChoice Team

DStv (MultiChoice)
DStv (MultiChoice)'s reply16 Nov 2016, 11:57
Official

Dear Mr H Bruwer

Apologies for the inconvenience caused. We’ve escalated your complaint to our DPP billing department for assistance and to give you a call back directly to resolve your problem.

Regards

Nesta