PATHETIC, PATHETIC, PATHETIC ...

<p>Due to Lightning damage on my existing decoders (Explora and HD PVR), I had to purchase 2 new decoders (2 Exploras). (sorted via my own personal insurance) The process one would assume in todays day and age should be fairly simple. I forgot its MULTICHOICE!. Called in last Saturday (26th Nov) spoke to Irene (call Ref 901 03 801 – I50) spent +30 mintues and she could not help me. Said that I would be double billed and the linking of my 2 new decoders can only be done by a diiferent department (Price Lock). She was going to escalate and it will be sorted out on Monday, someone will call me. Needless to say, no call, nothing sorted. Called around 11:00am this mornig (28th Nov), spoke to Adam (Call Reference ********** – I55), he said nothing is sorted and also escalated the query. Its now after 18:00 no services, called and spoke to Nomalungisi (No call ref as she cut the call) after I explained the situation over 5 times. Same Bull**** story about having to escalate!!!!!!!!</p> <p>All I WANT IS MY ACCOUNT TO REMAIN AS IS, OLD DECODERS CANCELLED AND NEW ONES ADDED (I.E ADD NEW DECODERS TO EXISTING ****** ACCOUNT AND NOT NEW ACCOUNT , WITH SAME SERVICES AS BEFORE NO DOUBLE BILLING</p> <p>IS THERE SOMEONE OUT THERE WITH A LITTLE BIT OF COMMON SENSE AND LOGIC THAT CAN PLEASE HELP ME???????????????????????????????????????????????//</p> <p> </p> <p>I highly recommend all 3 calls be listened to & the process mapped as multichoice claims to be very customer centric...NOT</p>