Pathetic or No Customer service

I've had the worste customer service experience in my life since the inception of my pricelock package. I agreed to the compact pricelock of R499 a month but for the past 2 months Ive paid more. I made a debit order agreement & yet my subscription was cut, I received an sms in the middle of the month asking for payment. When I called I was told that this was a system error & they reconnected immediately. At the end of that month they charged me reconnection fees & no nobody has bothered to call me back after 3/4 escalations already. My next debit order went off R515.00 this month. Still no response from multichoice. They have breached our contract & Im spending money trying to get thru to someone to tell me whats going on with my account, no one can help me, all they can do is escalate but no one calls back. I am very disappointed with the pathetic service received.