Pathetic Multichoice / DSTV

Quite honestly I have never met such a useless institution. I am a premium subscriber and have been messed around now for over a week regarding an issue which should be a simple one to fix up. It is truly no wonder people are leaving Multichoice / DSTV in their droves. My issue is that I cannot sign into MyDSTV despite my sign in being correct - thus I cannot fix anything. I can sign into DSTVNnow but the package is all wrong and I cant watch live TV. I have phoned Multichoice now 6 times and they keep saying I must get someone to help on "Live chat" - however I keep explaining that something must be *******ed on my sign in as "Live chat" does not work. The response is that I then cannot be helped!? What on Earth? In desperation I asked if a manager could phone me back - of course nobody has. What a disgrace....