Aj
Andrew jones-phillipson
1 reviews | Active since Jun 2010
19 Nov 2020, 16:11
PATHETIC MULTICHOICE CALL CENTRE
Your call centre *** is appalling It is impossible to get to speak to someone. Eventually after going through multiple menus back and forward one gets the option to speak to a consultant Your WHATSAPP option one keeps being told to use doesn't work. Then I go online and once again "cannot link decoder" when it has been linked for 20 years I have been trying to reconnect holiday home, when eventually I get to sepak to someone after 10 minutes they cannot help APPALLING
Helpful (0)
Replies (4)0
Replies (4)
DStv (MultiChoice)'s replyOfficial
19 Nov 2020, 16:30Hi Andrew,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply19 Nov 2020, 16:30
Official
Hi Andrew,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
Aj
Andrew jones-phillipson's updateReviewer Update
19 Nov 2020, 16:54and I am still trying. No result from my whatsapp and this on the website
ProcessingWe are currently processing your quote. This could take a few minutes, please do not close your browser until the process is complete.
Process never completes and for me now to phone you will end up in a highly stressed environment. Call me, you have my number
ProcessingWe are currently processing your quote. This could take a few minutes, please do not close your browser until the process is complete.
Process never completes and for me now to phone you will end up in a highly stressed environment. Call me, you have my number
Aj
Andrew jones-phillipson's update19 Nov 2020, 16:54
Reviewer Update
and I am still trying. No result from my whatsapp and this on the website
ProcessingWe are currently processing your quote. This could take a few minutes, please do not close your browser until the process is complete.
Process never completes and for me now to phone you will end up in a highly stressed environment. Call me, you have my number
ProcessingWe are currently processing your quote. This could take a few minutes, please do not close your browser until the process is complete.
Process never completes and for me now to phone you will end up in a highly stressed environment. Call me, you have my number
Aj
Andrew jones-phillipson's updateReviewer Update
19 Nov 2020, 16:57 After 20 minutes I am still waiting ProcessingWe are currently processing your quote. This could take a few minutes, please do not close your browser until the process is complete.
Aj
Andrew jones-phillipson's update19 Nov 2020, 16:57
Reviewer Update
After 20 minutes I am still waiting ProcessingWe are currently processing your quote. This could take a few minutes, please do not close your browser until the process is complete.
DStv (MultiChoice)'s replyOfficial
19 Nov 2020, 22:36Hi Andrew,
It is with regret that we learn of the frustration and inconvenience you have experienced. Please accept our sincere apologies in this regard.
Kindly note that we have reconnected your holiday home services for 3 days and we have also escalated the matter so that you can be able to reconnect your holiday home services on self services or Whatapp.
Kind Regards,
DStv: Hello Peter tEAM
It is with regret that we learn of the frustration and inconvenience you have experienced. Please accept our sincere apologies in this regard.
Kindly note that we have reconnected your holiday home services for 3 days and we have also escalated the matter so that you can be able to reconnect your holiday home services on self services or Whatapp.
Kind Regards,
DStv: Hello Peter tEAM
Best regards,
DStv (MultiChoice)'s reply19 Nov 2020, 22:36
Official
Hi Andrew,
It is with regret that we learn of the frustration and inconvenience you have experienced. Please accept our sincere apologies in this regard.
Kindly note that we have reconnected your holiday home services for 3 days and we have also escalated the matter so that you can be able to reconnect your holiday home services on self services or Whatapp.
Kind Regards,
DStv: Hello Peter tEAM
It is with regret that we learn of the frustration and inconvenience you have experienced. Please accept our sincere apologies in this regard.
Kindly note that we have reconnected your holiday home services for 3 days and we have also escalated the matter so that you can be able to reconnect your holiday home services on self services or Whatapp.
Kind Regards,
DStv: Hello Peter tEAM
Best regards,