Pathetic Multichoice

It's really frustrating to deal with Multichoice as it is not my mistake that my subscription gets disconnected every time and they don't debit my account. I am advised by Noxolo (Customer care Agent) to pay an amount that includes a reconnection fee or rather change a payment method to cash hence it is my fault that they don't debit my account and have my own reasons why I opted for a debit order method. I am now going to take this issue to ICASA.