Pathetic *********** Multichoice

After having being a customer of multi choice for more than 25 years,I had to replace my decoder and called them to register it on their system on Friday the 27th of January 2023!The agent on the phone offered me a new discounted amount to pay every month down from my usual R949 to R839 per month,if I agreed to stay loyal for the next 2 years!I accepted this offer!The agent seemed to have a problem loading this deal onto the system and after struggling for some time asked me to call back that next week to sort it out!I called back on the 1st of February and the new agent loaded the deal on the system and confirmed it was in place!Another month goes by and Dstv sends me a message that my account is in arrears because not only have they lumbered me with a price increase but added the R110 discount from the last 2 months onto my account!I call them again the agent apologizes and she acknowledges the deal has been loaded onto my profile but for some reason isnt reflecting on my billing!She apologizes and she says she has escalated this query and assured me that some one would call me and remedy this situation but no one has!Fast forward to today and I have just received a threatening sms from Multichoice saying they will cut me off if I dont pay them an extra R530 which I DONT OWE THEM!Its absolutely pathetic that a company that has been in business for so many decades cant get a basic billing issue like this fixed,especially since I have called at least 4 times about this!!!